Return & Refund Policy

At Memory Mount, we stand behind our products and want you to feel confident in every purchase. If there’s an issue with your order, contact our team and we’ll work with you to make it right.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition
• Not installed, mounted, modified, or damaged
• Returned with its original packaging and components
• Accompanied by proof of purchase

Products that have been installed, permanently attached to a trophy, modified, or damaged after delivery may not be eligible for return.

To start a return, email support@memorymount.com with your order number and reason for the return.

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Memory Mount or a defective product.

Customers are responsible for return shipping costs on standard returns.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@memorymount.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging, when applicable

If the issue is our responsibility, we’ll work with you to provide an appropriate replacement or resolution at no additional cost.

Memory Mount Technology & NFC Issues

If you’re experiencing an issue with the NFC functionality of your Memory Mount product, please contact us before removing or returning the product.

Many setup, pairing, or connectivity issues can be resolved without replacing the physical product.

Products that have already been installed, paired, or attached to a trophy should not be removed or returned without first contacting our support team.

Email support@memorymount.com and we’ll help troubleshoot the issue.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

• Products that have been installed or permanently attached
• Products that have been modified or altered
• Products damaged due to misuse or improper installation
• Customized or personalized products
• Gift cards
• Items specifically marked as final sale

A product being ineligible for a standard return does not necessarily affect any applicable warranty coverage for a manufacturing defect.

Exchanges

If you receive an incorrect or defective product, contact support@memorymount.com and we’ll help determine the appropriate replacement.

For standard exchanges, we may ask you to return the eligible product and place a new order for the item you want.

Order Cancellations

Need to change or cancel an order? Contact us as soon as possible at support@memorymount.com.

We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered fulfillment or shipped.

Warranty Claims

Certain Memory Mount products may be covered by additional warranty protection. Warranty claims are handled separately from standard returns and are subject to the warranty terms applicable to the specific product.

Warranty coverage does not generally include damage resulting from misuse, improper installation, unauthorized modification, normal wear and tear, or use outside the product’s intended purpose.

If you believe you have a warranty claim, contact support@memorymount.com with your order information, a description of the issue, and photos when applicable.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the return is the result of a defective product, incorrect order, or other error by Memory Mount.

We recommend using a trackable shipping method. Memory Mount is not responsible for returned packages that are lost or damaged in transit.

Return shipping instructions and the appropriate return address will be provided after your return request has been approved.

Contact Us

For questions about returns, refunds, replacements, or warranty claims, contact:

Memory Mount
support@memorymount.com

Please include your name, order number, and a brief description of the issue so our team can assist you as quickly as possible.