Shipping Policy

Last Updated: August 13, 2026

At Memory Mount, we work to process and ship orders as quickly and carefully as possible. Please review the information below regarding order processing, shipping, delivery, and damaged or missing packages.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday and exclude major holidays.

During periods of high order volume, product launches, hunting seasons, holidays, or other peak periods, processing times may be longer. If we anticipate a significant delay with your order, we will make reasonable efforts to notify you.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Available shipping methods, rates, and estimated delivery times may vary depending on your location, order size, products purchased, and shipping carrier.

Estimated Delivery Times

Delivery estimates provided at checkout begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed.

Carrier delays caused by weather, holidays, transportation disruptions, natural disasters, or other circumstances outside Memory Mount’s control may affect delivery times.

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been fulfilled.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us immediately at support@memorymount.com.

We will do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the shipping carrier.

Memory Mount is not responsible for packages delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, we recommend checking directly with the shipping carrier first.

If you believe your package has been lost in transit, contact us at support@memorymount.com with your order number and tracking information.

We will work with you and the carrier to determine the appropriate next steps.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend:

• Checking around your property and normal delivery locations
• Asking members of your household
• Checking with neighbors when appropriate
• Allowing up to 24–48 hours, as some carriers may mark packages delivered shortly before actual delivery
• Contacting the shipping carrier for additional delivery information

If you still cannot locate the package, contact support@memorymount.com and we’ll help determine the appropriate next steps.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at support@memorymount.com.

Include your:

• Name
• Order number
• Description of the damage
• Photos of the product
• Photos of the shipping packaging, when applicable

Please keep the damaged product and packaging until our team has reviewed your request.

If the product was damaged during shipping, we’ll work with you to provide an appropriate resolution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact support@memorymount.com as soon as possible.

Please include your order number and a description of the issue so our team can correct the order.

Returned or Refused Packages

Packages that are refused, undeliverable, or returned to Memory Mount because of an incorrect or incomplete shipping address may require additional shipping charges before they can be resent.

If a returned package qualifies for a refund instead of reshipment, original shipping charges may not be refundable.

International Shipping

International shipping availability may vary by destination.

Customers placing international orders are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs processing may result in additional delivery delays outside Memory Mount’s control.

Memory Mount is not responsible for delays caused by customs authorities or for fees imposed by foreign governments or shipping carriers.

Retailer & Authorized Partner Orders

Shipping terms for wholesale retailers, authorized taxidermists, dealers, distributors, or other Memory Mount business partners may differ from the terms listed in this consumer Shipping Policy.

Where a separate dealer, wholesale, or partner agreement applies, the shipping terms contained in that agreement or invoice will control.

Returns

Shipping a product back to Memory Mount is governed by our Return & Refund Policy.

Please contact us before returning a product. Products returned without prior authorization may not be accepted.

Contact Us

If you have questions regarding your shipment or order, contact:

Memory Mount
support@memorymount.com

Please include your order number whenever possible so we can assist you more quickly.